Returns and Refunds
We hope you are happy with your purchase. However, if you are not completely satisfied, you may return the product within 14 days of receipt for a full refund, excluding shipping costs. Please see below for more information on our return policy.
GENERAL RULES
- You will be responsible for covering return postage costs;
- Please email us at hello@ruugstore.com after receiving your items indicating that you would like to return them. You do not have to specify the reason for your return, however we appreciate receiving that information so we can keep improving;
- Pack your items securely and ship them to the following address:
Rua da Madalena 80, salas 7 e 8
1100-322 Lisbon
Portugal
- Be sure to keep hold of your receipt, since the responsibility of the return is yours until it reaches us;
- Items must be dispatched back up to 14 days after delivery;
- We will only be able to refund you if the returned items arrive in new and unused condition, with their original tag attached;
- Once we receive the parcel, and providing the items are in good condition, we will email you to let you know that we will be refunding you within two weeks;
- You will be refunded in the same way you chose to pay.
EXCEPTIONS
- Items on sale can not be returned;
- We do not accept exchanges or cancellations;
- Items originally shipped to countries outside the EU can not be returned.