Return and Refund Policy
We hope you are happy with your purchase. However, if you are not completely satisfied, you may return it to us for a full refund up to 14 days of receiving it. Please see the details below.
GENERAL RULES
- Customers are responsible for return postage costs;
- To initiate a return, please email us at hello@ruugstore.com within 14 days of receiving your items. You are not required to provide a reason, though we appreciate any feedback to help us improve;
- Pack your items securely and ship them to the following address:
Rua da Madalena 80, salas 7 e 8
1100-322 Lisbon
Portugal
- Keep your shipping receipt, as you are responsible for the return until it reaches us;
- Items must be dispatched within 14 days of delivery;
- Returned items must be in new, unused condition, with the original tag still attached;
- Once we receive and inspect the return, we will notify you by email and process your refund within 14 days;
- Refunds will be issued using your original method of payment.
EXCEPTIONS:
- Sale items are final sale and cannot be returned;
- We do not accept exchanges or cancellations;
- Orders originally shipped outside the EU are not eligible for return.